Wednesday, June 18, 2014

Netflix answers Verizon's 'stop blaming us' statement

"Furthermore, your attempt to shift blame for our customers, experience on the Verizon network "squarely to Netflix itself" disregards Verizon's responsibility to provide its customers with the service it has promised them. Verizon sells residential Internet access to is customers. In fact, it is my understanding that Verizon actually up-sells customers to higher speed packages based on improved access to video services, including Netflix. Verison's unwillingness to augment its access ports to major Internet backbone providers is squarely Verizon's fault. As an ISP, you sell your customers a connection to the Internet. To ensure that these customers get the level of service they pay you for, it is your responsibility to make sure your network, including your interconnection points, have sufficient capacity to accommodate the data requests made by those customers.

To try to shift blame to us for performance issues arising from interconnection congestion is like blaming drivers on a bridge for traffic jams when you're the one who decided to leave three lanes closed during rush hour."

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