Sunday, January 10, 2010

They don't make it easy

If you want to get the latest information about what you can and cannot take on a plane to the US, here's how your adventure could possibly go:
  • Look for relevant information on airline website, find very little.
  • Call the airline. Get message that due to increased call volume, you have to call again tomorrow.
  • Don't take that crap from airline, keep calling until you get through.
  • Meanwhile, work out, do laundry, make lunch. Be thankful you're not working today.
  • When airline answers and you pose specific questions, be ready to be put on hold for 5 minutes while inept airline employee asks supervisor for answer.
  • Per question.
  • Get told that all of the information you require is available from Canadian Air Transport Security Authority (CATSA).
  • Respond that in fact, CATSA insisted you check with your airline.
  • Get somewhat satisfactory answers, but delivered with complete lack of conviction and confidence that the answers are correct.
  • Ask if chances are that in a few days this information will be obsolete.
  • Answer from airline is yes. You are directed to call again the day before your flight.
  • Realize you work the day before your flight.
  • Cry.

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