Hey Apple..... are ya satisfied with your distribution channels?

A high value AT&T customer tries to upgrade to an iPhone and is rebuffed. AT&T would not sell them an iPhone at any price. The incident puts such a bad taste in their mouth that they not only give up on the iPhone, they gave up on a possible switch to an Apple computer as well.

When is business going to figure out that (especially in this new world of blogs and online ranting) pissing off your customers has enormous implications that domino uncontrollably?

F.A.I.L.