Saturday, November 03, 2007

How it's done

Tonight, Darlene and I decided to go out for a good steak dinner. We went to one of our favourite places, which I've already blogged about - Saltlik. When our steaks came out, we knew right away that they had gotten our order wrong, both of our steaks were overcooked. I didn't mind, but Darlene did and hesitated saying anything to the server. But like a pro, even after we told the server the steaks were OK - she didn't listen and insisted that we were given bad food. Not only did they bring us new steaks cooked properly, but they ate the bill. That was not a cheap meal my friends.

Why did I post this? Because I wanted to show the restaurant world how it's done. Loyalty - earned through customer service. I left a humongous tip.

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