You've forgotten what it's like to be a beginner

Here's a site that reminds all of us - especially the computer veterans / gurus, of the important things to consider when helping out less experienced computer users. Excerpt:

Beginners face a language problem: they can't ask questions because they don't know what the words mean, they can't know what the words mean until they can successfully use the system, and they can't successfully use the system because they can't ask questions.