The internet has made it so the average consumer can report on their bad experiences with big corporations and post those interactions for all to see. The Consumerist is a site dedicated to such exposure. This link offers a video clip of the phenomenon as reported on ABC's Nightline. It's nice to see that the consumer finally has a fighting chance to shine the spotlight on bad service - maybe resulting in the improvement of business' attitudes.
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Tuesday, July 18, 2006
Bite back!
The internet has made it so the average consumer can report on their bad experiences with big corporations and post those interactions for all to see. The Consumerist is a site dedicated to such exposure. This link offers a video clip of the phenomenon as reported on ABC's Nightline. It's nice to see that the consumer finally has a fighting chance to shine the spotlight on bad service - maybe resulting in the improvement of business' attitudes.
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